top of page

terms and conditions

General BusinessConditions of resilient_mind gmbh (hereinafter referred to as "contractor") for the provision of services for customers (hereinafter referred to as "client") in the areas of seminars, workshops, training and coaching.


1. General

1.1 Conclusion of contract

A contract is concluded when the client places an order and the contractor accepts the order accordingly. This can be done by e-mail, in writing or verbally. By placing an order, the general terms and conditions are deemed to have been accepted. This also applies to follow-up transactions, unless expressly agreed otherwise. Oral changes and additions are only effective if they have been confirmed in writing by the contractor. Rebookings or cancellations must be made in writing. The invoices are payable at the latest after 14 days without deduction. The client is not entitled to withhold payments or offset them against their own claims.

1.2 Privacy
Customers and business partners agree that data from their organization will be collected as part of the cooperation. The data are subject to the provisions of the Federal Data Protection Act and are not made available to third parties.

1.3 Disclaimer
Cooperation is at your own risk and responsibility. Liability for damages, in particular for those resulting from accidents, damage, loss or theft of (valuable) objects and vehicles brought along, is excluded. No liability can be assumed for personal (valuable) objects of the participants in the seminars, workshops or training courses.

1.4 Subject to change
The contractor is entitled to make necessary changes or deviations in terms of content and organization, provided these do not significantly change the benefit of the cooperation for the participant. If there is an important reason (e.g. illness), he is entitled to replace them with another person who is comparably qualified with regard to the seminar topic or to change the date of the workshop. If a face-to-face event is not possible for official reasons, the training will be held online.


1.5 Cancellation of a workshop for good cause
The contractor reserves the right to cancel a workshop if there is an important reason (e.g. force majeure, illness). If a workshop is canceled, there is no obligation to pay the seminar fee. Seminar fees already paid will be refunded immediately.


1.6 Copyrights
The delivered products and services are protected by copyright. The duplication, forwarding or other use of the documents is only permitted with express consent.

1.7 Legal Status
German law applies to the exclusion of the UN purchase law.


2. Seminars, workshops, training and coaching
2.1 Costs
All prices quoted are exclusive of sales tax. Expenses such as mileage allowance, accommodation and subsistence costs are not included in the offer and will be invoiced separately. Payment terms are no later than 14 days after receipt of the invoice.

2.2 Cancellation Policy
2.2.1 Cancellations by the client
Considering the individual preparations for a workshop or seminar, the following cancellation conditions apply: If you cancel up to 6 weeks before the start of the seminar, 25% of the seminar fee will be charged. From 6 weeks before the start of the seminar, 50% of the seminar fee will be charged in the event of cancellation. If you cancel less than 3 weeks before the start of the seminar, the full seminar fee is due. Cancellations must be made in writing.


2.2.2 Cancellations by the Contractor
Cancellations by the contractor will be communicated at least 2 weeks before the start. Excluded are illness-related absences and circumstances that cannot be influenced. The contractor guarantees the possibility of rebooking to another date free of charge and cannot be held liable if an event does not take place.

bottom of page